Refund policy

RETURNS & EXCHANGES POLICY

1. Right of Withdrawal and Returns
We truly hope you’re happy with your purchase, but if for any reason you’re not, you have the right to return items within 14 days from the date of receiving your order.


2. Return Conditions
To be eligible for a return, items must meet the following conditions:
• They must be unused, unwashed, and in perfect condition.
• They must have all original tags and packaging.
• They must not show signs of wear, stains, odors, or alterations.
• They must include the purchase invoice enclosed in the package.
We reserve the right to refuse returns that do not comply with these conditions.


3. Return Procedure
To start a return, please follow these steps:

  • Submit a return request via our website or by contacting our customer service at shop@nadetteboutique.com.
  • Wait for confirmation and shipping instructions.
  • Ship the package to the indicated address using a trackable shipping service.
  • Once we receive and inspect the return, we will process the refund within 14 business days.
    Return shipping costs are the customer’s responsibility, unless the item is faulty or there was a mistake on our part (e.g., you received the wrong product).

 

4. Exchanges (Size or Style)

If you would like to exchange the size or model of an item, the process is simple:

✔ Size exchange is free (once per order).

To request an exchange:

Please email us at shop@nadetteboutique.com including:

  • order number

  • item to be exchanged

  • new desired size or model

We will reply shortly with all the instructions to proceed.


5. Refunds
Refunds will be issued using the same payment method used for the original purchase within 14 days of receiving the returned item. Original shipping costs are non-refundable.

For more information, please contact our customer service

6. Withdrawal notice

In accordance with Legislative Decree 206/2005 (Italian Consumer Code), the consumer has the right to withdraw from the contract within 14 (fourteen) days from receipt of the products, without providing any reason.
The right of withdrawal is excluded in the cases provided for under Article 59 of the Consumer Code, including, by way of example but not limited to, goods made to measure or clearly personalized items.
Unless otherwise stated, the direct costs of returning the goods shall be borne by the consumer.
The withdrawal notice will be acknowledged by the seller through a specific confirmation of receipt and processing of the request.